COVID-19 UPDATE

COVID19 Update

As we continue to monitor the rapidly evolving situation around COVID-19, the health and well-being of our team and customers is our top priority. Since 1999 we have been here to provide support during difficult times. Per the latest Executive Orders in Illinois, Midwest Bath Company LLC is defined as an essential business and essential infrastructure company due to the nature of our products. As such, our office and warehouse will remain open in order to provide continued support as we navigate these difficult times together.
At Midwest Bath Company, the health and well-being of our team and customers is our top priority. We've been able to implement precautionary policies while maintaining our production capacities and continuing to work on COVID-19 contingency plans. While "business as usual" does not apply to today's reality, we are determined to ensure that our quality and service don't take a step back during this difficult time. We are doing what we can to help prevent person-to-person spread of COVID-19, including:
  • Exercising good hand hygiene and following safe health practices
  • Maintaining a clean and sanitized workplace
  • Asking that team members who feel ill, please not come to work. If employees are sick, we send them home.

Enabling our team members to work remotely when possible, while reducing warehouse personnel to the minimum required to maintain operations.

For Customers with Pending Projects:

We remain open! We recognize that many of our customers have projects underway, and require our services for the safety and comfort of their homes. Please be assured that even under the latest state orders regarding the closure of businesses, our construction business is deemed essential, and is therefore able to operate to complete your project services.  Please be aware that there are some shipping delays on our custom projects. We will call you once we receive your order. Thank you for your patience.
We continue to follow the latest CDC and state guidelines to ensure the safety and welfare of our teams while providing these services. This includes:
  • All of our team members have been trained to uphold safe hygiene practices under the guidance of the Centers for Disease Control and Prevention.
  • Our installers are equipped with the proper equipment including masks and gloves as part of regular OSHA requirements.
  • We are vigilant in how we clean up in your home, and now more than ever are wiping common areas and digital devices down with single-use disinfecting wipes.
  • Continuing to enforce our policy of not allowing employees who are ill or showing signs of illness to come to work or into your home.

For Customers with Service / Warranty Claims:

We are maintaining all of the safety practices & guidelines listed above. Please call 888-838-7138 or 309-736-1056 or email warrantyclaims@midwestbath.com for claims.

For Those Interested in Bathroom Projects:

We remain open! While we recognize that your bathroom project may not be at the forefront of your mind today, we are still open and available to discuss your needs. In the interest of the safety of our teams and the public, we have closed our showrooms and are adjusting our standard in-home design and consultation process to be a virtual experience; if you have a computer, tablet or smartphone, a tape measure, and 60 minutes of time to connect with one of our designers, we are still able to provide you with a firm price and to guarantee that price for 12 full months.
And, because it is our hope to keep as many of our staff as possible working, we are offering some of our very best promotions. If you are at home and finding yourself with some time to think about that bathroom project, please book a virtual appointment to get a firm price here.

We encourage you to contact your Midwest Bath Company Sales Representatives, or members of our Management Team with any questions or concerns. As we continue to assess the most recent information provided by the CDC, WHO, local public health agencies and government officials, please rest assured that the health and well-being of our team and customers will always remain our top priority.
Thank you for supporting Midwest Bath Company. We are all in this together and we will emerge from this together.
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